Your enquiry. Handled with care.

Who is responsible

Castle Gate Building Maintenance L.L.C is responsible for information collected through castlegateme.com. The CastleGateME brand is used for the company’s public website and communications.

Privacy questions may be sent to info@castlegateme.com.

Information we collect

When you submit an enquiry, we may collect your name, email address, phone number, company or owner name, property or location, selected service and the information included in your message.

For security and reliable delivery, the website also records limited technical information such as the submission time, browser user agent and a protected hash derived from the connection address. We do not request payment card details through the enquiry form.

How we use information

We use enquiry information to review the request, route it to the relevant service discipline, contact you, prepare a possible scope or quotation, maintain a record of communication and protect the website from abuse.

We may also use business contact information to continue a conversation you asked us to begin. We do not sell contact-form information or use it for unrelated third-party advertising.

Who may receive information

Information may be accessed by authorised CastleGateME personnel who need it to review or respond to the enquiry. We may also use trusted service providers for website hosting, email delivery, security or technical support.

Where a requirement needs a specialist contractor or professional, relevant information is shared only when reasonably necessary and subject to the agreed service process or your instructions.

How long we keep it

We retain enquiry records only for as long as reasonably necessary to respond, maintain business records, protect legal rights and meet applicable obligations. Records that are no longer required are deleted, anonymised or securely archived according to operational needs.

Security

The website uses server-side validation, anti-abuse controls, restricted private storage and encrypted SMTP transport. No method is completely risk-free, so please avoid including passwords, access codes, banking details or unnecessary sensitive information in your message.

Cookies and local storage

The current website does not use advertising cookies. A necessary session cookie may be used to protect the contact form and preserve a success or error message after submission. Your browser may also store the light or dark theme preference locally on your device.

If analytics or additional cookie-based services are introduced later, this notice and any required consent controls will be updated before those services are activated.

Service providers and locations

Hosting or email providers may process information on infrastructure located outside your immediate country. We select established providers and use reasonable contractual and technical safeguards appropriate to the service.

Your choices

You may contact us to ask what personal information we hold about you, request correction of inaccurate information or request deletion where we no longer have a valid reason to keep it. Some records may need to be retained where required for legal, security or legitimate business purposes.

To make a request, email info@castlegateme.com and provide enough information for us to identify the relevant enquiry.

Children

This business website is not directed to children. Please do not submit personal information about a child unless it is necessary for a legitimate property matter and you are authorised to provide it.

Changes to this notice

We may update this notice when our website, service providers or data-handling practices change. The effective date at the top of the page identifies the latest published version.