Acceptance
These Terms of Use apply when you access or use castlegateme.com. By continuing to use the website, you agree to these terms. If you do not agree, please stop using the website.
The website is operated by Castle Gate Building Maintenance L.L.C, a company established in Dubai, United Arab Emirates, trading online under the CastleGateME brand.
Website use
You may use this website to learn about our services, review company information and submit genuine business enquiries. You must use the website lawfully, provide accurate information and avoid any activity that interferes with the website or another person’s use of it.
Website information
We aim to keep the website useful and accurate, but property requirements vary and website content cannot replace a site assessment, technical review, quotation, professional advice or a service agreement prepared for a specific property.
Images, service descriptions, examples and illustrations explain the general nature of our work. They do not guarantee that a particular service, method, result, timeline or price applies to your requirement.
Enquiries, quotations and work
Submitting a form or sending an email starts a conversation only. It does not create a contract, authorise work, reserve resources or confirm a price or completion date.
Any work is subject to a separate agreed scope, quotation, service agreement or other written confirmation. That document may include responsibilities, exclusions, access requirements, payment terms, variations, approvals and project-specific conditions.
You are responsible for providing complete and accurate information about the property, access, known risks, occupancy and the required outcome.
Intellectual property
The CastleGateME name, Castle Gate logo, website design, copy, graphics, code and other website materials are owned by or licensed to Castle Gate Building Maintenance L.L.C unless stated otherwise.
You may view and print reasonable extracts for your own internal evaluation. You may not reproduce, publish, sell, modify, scrape or commercially exploit website material without prior written permission.
Acceptable use
You must not attempt to gain unauthorised access, introduce malicious code, overload the website, bypass security controls, submit false or abusive enquiries, impersonate another person, harvest personal data or use automated tools in a way that harms the website or its users.
We may restrict access, block requests or preserve technical records when reasonably necessary to protect the website, our systems or other users.
External services and links
The website may link to third-party websites or use third-party infrastructure such as hosting and email delivery. Third parties operate under their own terms and privacy practices. A link does not mean that we control or endorse all content on the linked service.
Privacy
Information submitted through this website is handled as described in our Privacy Notice. Please do not submit confidential credentials, bank card information or unnecessary sensitive personal information through the enquiry form.
Availability and liability
We may update, suspend or withdraw website content or functionality when necessary. We do not promise uninterrupted access or that every error will be corrected immediately.
To the maximum extent permitted by applicable law, Castle Gate Building Maintenance L.L.C is not liable for indirect or consequential loss arising only from use of, inability to use, or reliance on general website content. Nothing in these terms excludes liability that cannot lawfully be excluded.
Changes to these terms
We may update these terms when the website, our services or legal requirements change. The effective date at the top of this page shows the latest published version. Continued use after an update means the revised terms apply.
Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Subject to any mandatory legal rights, disputes relating to website use are subject to the competent courts of Dubai.
Contact
Questions about these terms may be sent to info@castlegateme.com.